Brand new experience of hosting
UX Interview, Contextual inquiry, Affinity Diagram, Persona, Storyboards, User journey map, User case, User Story, Wireframes, Design studio, Usability test.
Omnigraffle, Sketch, Photoshop, Invision
Kudoz.ca is an organization that has been helping people with cognitive disabilities (Kudoers) to expand their experience with learning.
There has been an app for Kudoers to help them reflect on their experience learning with the hosts. Kudoz realizes that there is a need for hosts to have their app too.
You can read more about this case study on Medium
I interviewed 6 hosts that are using Kudoz, and I also conducted a contextual inquiry being a host. These are my main findings:
BECAUSE KUDOZ IS BASED ON WEBSITE...
Users experience issue with device-jumping.
Users can't receive any notification about incoming mails and activities on time.
Users forget to give feedback to the Kudoz team.
These are the problems we are going to solve. Put that in mind, we set out to learn more about our users.
PERSONA & STORYBOARD
This our persona Nancy Stone. And this is the storyboard I drew:
With persona and storyboards, I clarified what features can solve the difficulties our users encounter. Then we moved to designing.
After rounds of design studio, we came up with our wireframes:
I was responsible for designing experience pages and profile pages in different status.
I also designed feedback interface right after the experience that enables people to recall their memories about the experience according to the photos they took during the event.
The badge system and the "trophy room" are elements of gamification. It encourages users to visit the app more often. The sense of completion and collection provides satisfying experience.
I worked with UI designers with hi-fi screens. I made some iterations after doing usability tests.
This project is very emotional.
As we talked to many hosts who volunteered to help kudoers with their all hearts, they have been very active participating in our research and giving feedback. They believe this app will improve their experience and benefit the kudoers.